Testimonials for Direct FX Services
Don’t take our words, take theirs.
“Exceeded my expectation”
Team, I wish to convey my thoughts and thanks to you and the service you provide. My only experience of international transfers in the past was with banks. Initially, I was rather skeptical and wary, though took the plunge and was rewarded with a service that exceeded my expectation – I got an apology as the reply to my initial email was 45 minutes..! One company I made a request to still haven’t responded! You and your team made the process painless and easy. Its transparent and safe. Fast and cost effective. I can thoroughly recommend Direct FX for international transactions – absolutely. Many many thanks!
Jamie de Lange, Sittingbourne, UK
I found Direct FX via a NZHL Financial Adviser and I am so glad I did. That conversation was the start of a great relationship. I have worked in Aus, UK and NZ and I was completely fed up of the big banks giving me a poor rate and high charges to move cash.
The registration process was a few mins on the internet, a couple of emails to confirm ID and details and that was it. On top of that, Direct FX were quick to answer the phone and I found nothing but professionalism from start to finish. I have recommended these guys to others who have also found the service second to none.
In a word these guys are “wonderful,” I would recommend them in a heartbeat.
Andrew Hicks, Paraparaumu
“Could not have been more well organised”
Thanks guys for a clean seamless transaction, also for all of your advice over the past year or so and for the professional advice you gave us throughout the whole process – initially I was sceptical about the way things were to be carried out, no-one could make it that easy without some sort of hidden agenda. But, after ‘consulting’ with the various banks and finding their lack of flexibility with exchange rates and working through mountains of their forms – we made the call and found things could not have been more well organised, through the many hiccups we had on the way that you guys steered us through, that were all bank related. The Aussie to Kiwi dollars transfer a dream.
Thank you again for all of your help and advice, we will definitely be recommending you to the WORLD!
Mal Evetts and Pauline Gardner, Opotiki, New Zealand
Having in the past used a number of currency brokers on an international level, including the big names, I can say without hesitation that Direct FX are a world-class brokerage of the highest caliber. The team offers a wealth of expertise, as well as a swift and seamless transaction experience. Yet that which sets Direct FX ahead of the game is the highly dedicated ‘personal’ service that they offer; a service that is delivered attentively and consistency without fail. There are few service providers that I trust and regard as highly as Direct FX. For my money, Direct FX are like the private bankers of the currency world – a class above the rest!
Ryan McWaters, Bath, United Kingdom
“Ahead of the rest”
I have been dealing with the Team from Direct FX for over 20 years on both a professional (when in NZ) and now personal basis (ex pat in Tokyo). With one phone call/email, I can transfer money in a number of different currency pairs without any hassle. Direct FX provide a very professional service, great execution, trade confirmation and great market commentary all at a very reasonable price. The true test however is when things go wrong (usually at my end), the boys swing into gear and get things sorted. Their vast experience in all things FX, puts them ahead of the rest.
William Hill, Tokyo, Japan
Thanks very much. It is a very streamline process you have in place. Easy to set up the account, make a trade request, receive your trade confirmation, and a couple days later it’s done and dusted. A big thanks for the sharp rate you gave me as well.
Blair Cowan, London, United Kingdom
I would like to thank you for the exceptional service you have provided. Trusting one’s money in the hands of someone I have never met, was a little daunting. But you came recommended and I will do the same. I will have no trouble highly recommending you for the trustworthy transfer, prompt and courteous emails and overall fantastic service that you provided to me. Once again, thank you.
Rose Palmer, New Zealand
It was with not a little hesitation that I went away from using the bank to transfer money overseas. Is it safe? Can FX companies be trusted? The answer, in my experience, is yes on both counts. I found the staff at Direct FX to be extremely helpful. There didn’t seem to be a time in the day where emails or information could not be exchanged. It didn’t seem to matter what silly questions I wanted answered, there was always a prompt reply and the offer of more help if required. When I was told something would happen in a specific time frame, it did. I can’t speak highly enough of the help and advice DFX has extended to me at a very turbulent time (myself and my family, have just relocated back to the UK from Australia). It was one less thing I had to worry about. So thanks again.
Eamon Dillion, United Kingdom
Many thanks for the excellent service recently – very efficient, quick and financially beneficial.
Martin Clarke, Singapore
QUICK, FRIENDLY, EFFICIENT. We will definitely be recommending Direct FX to all our friends and family. There is just no substitute for the service they provide. They have the ability to do things banks don’t do (including better rates) and it has made foreign exchange so much easier for us where ever we are in the world! It is always a pleasure doing business with these guys and most importantly we feel 110% confident. We always feel welcomed and we appreciate that they have our best interests on mind. We will continue doing business – Thank you
Leigh-Ann and Marc, Tokyo and Wellington
“The process was easy”
Brain Fuel is an online education provider in New Zealand. As we purchase some of our resource materials overseas, we require currency conversion for our payments. We have used your Direct FX service and found that the process was easy, the service level was high, and the third party received their payments. Brain Fuel benefited from a much better rate than retail, a much easier and prompt efficient service. Saving time and money. Thanks for this service you are offering and we certainly will continue to use it.
Chris O’Shea, New Zealand
I have used Direct FX twice now to transfer money to and from Australia. The first time was pretty straight forward, just had to get my account set up, and the second time was ridiculously simple. Literally just called up, told them what I wanted and the money showed up back here in my Auckland account in no time. Rates are much better than the bank too. A + will trade again.
Charlie Coxhead , New Zealand
“Saving me time & money”
As a small business owner, Direct FX have provided me with a hassle free solution to pay my suppliers directly in USD at much better rates than the bank, & no transaction fees. The service is fast & informative & is saving me time & money. Why would you use a bank when there is a service like this available? You wouldn’t. I can’t recommend them highly enough!
Roslyn Bellerby, Australia
“Simple & transparent”
I have used the services of Direct FX for a variety of different transactions. I have found their careful and attentive approach refreshing when compared to my previous providers. They made the whole process very simple and transparent, and that made my life very easy. All in all, a great experience. Direct FX are now a permanent fixture in my Currency Transfer dealings.
Henry Whyte, Canada
I was very impressed with the ease in which the transaction was managed; all the details were provided to me in a clear and concise manner. By using Direct FX instead of my bank for my GBP 15,000 transfer, I was $500 better off. I will definitely use Direct FX again to send money back to New Zealand.
David Lilly, London
“Exceptionally efficient & professional”
I’ve been using the services of Direct FX for several years now. As a rule they have been exceptionally efficient and professional in all my currency transactions, but more than that, they have been a pleasure to deal with. Perhaps the thing I value most about the company is its honesty and integrity. They have always been completely transparent in their dealings with me and do not hesitate to give the best advice, even when in some (rare) cases it may be contrary to their own interests (usually when dealing with illiquid currencies). In terms of offering the most competitive rates on exchange deals they have always beaten the market for me, and I do not hesitate to recommend them wholeheartedly.
Jamie Popham LLB/BA, Kuala Lumpur
“Better rate, easy communication”
As an importer, foreign exchange is the important part of our business. We started to use the foreign exchange service from Direct FX from 2009. We love it since the first transaction! Friendly people. Better Rate. Easy communication and simplified process. There is only one thing we are regretting about is having not use their service earlier.
Xinyang Yu, New Zealand
Thank you Ian. You may quote me that I would recommend DFX to anyone for best rates, ease of dealing with, and reliability.
John Powell, Ngaruawahia